Terms of Service & Privacy Policy
We do not allow using our VPN service for any kind of illegal actions - fraud, spam and hacking. We reserve the right to terminate, without warning, any account that violates this policy. Usage of services constitutes acceptance and understanding of this policy.
Terms of Service
These are the terms of service you are
agreeing to by enrolling in and/or using the services of
VPNGates.com. It is only under these conditions that VPNGates.com
allows users to use their systems.
VPNGates.com is NOT a service for the commission of criminal acts.
It is an anonymity and privacy service. You agree not to violate any
laws of any jurisdiction you are originating from, or terminating
into. It is the responsibility of you the user to know and
understand any and all relevant laws pertaining to any venue or
jurisdiction that concerns you and/or your actions. VPNGates.com
will not be held liable in any way shape or form for actions done by
it's users including criminal liability, and civil liability for
damages realized or not realized beyond any monies paid to
VPNGates.com for it's services by a specific individual.
You agree to protect your user id/password and our system from
unauthorized use. You are responsible for all actions that occur on
VPNGates.com where the login uses your user id/password.
You agree not to use the system for sending spam, port scanning,
scanning for open proxies or open relays, sending opt-in email,
unsolicited email or any type or version of email sent in large
quantities even if the email is ultimately sent off of another
server. You agree not to launch any pop-ups from our service. You
agree not to attack in any way shape or form any other computer or
network while on our service.
VPNGates.com has pretty strong feelings against exploitation of
children, digitally, photographically or otherwise. If this is your
thing please leave the planet immediately.
OUR VPN SERVICES WITHOUT MONTHLY TRAFFIC RESTRICT
You agree not to share or give your user/password to others.
VPNGates.com. it's owners, agents, employees and others involved
with VPNGates.com are not in any way shape or form liable for any
damages of any sort realized or not realized resulting from or
through the use of or arising from the use of or inability to use
the VPNGates.com services pertaining to any registered user.
VPNGates.com can not and does not guarantee uninterrupted service.
In any event VPNGates.com shall never be liable for any monetary
damages beyond what the user paid to VPNGates.com and this will not
include court costs or attorney fees irrespective of any statues or
laws that may be interpreted otherwise. This is our binding
agreement when you agree to these terms of service.
VPNGates.com may terminate any user for violating terms of service
immediately without notice or refund or suspend the account pending
investigation, clarification or comment from the user. If your
account is suspended (access denied) you must contact us to see if
the situation can be rectified. We will wait a reasonable period of
time before we permanently close a users account and shut down all
billing. Since we do not require a email address from users it is
the responsibility of the user to contact us by email supplying user
name and password sent to: support@VPNGates.com, or sales@VPNGates.com.
VPNGates.com only keeps log files for a 1 months period. After 1 months
the log files are deleted from all sources. This is only to protect
our service from abusive users. We do not get involved in any form
of censorship. We do not give your personal info to any third
parties. We do not cooperate with any requests for information
unless we are ordered by a court of competent jurisdiction (think
hold our feet to the fire) and the vast majority of these requests
would not be from a court of competent jurisdiction (not from where
we and our records are located), and even then without logs what
could we produce - nothing of any value to anyone seeking such info.
Official requests for information/subpoenas normally require more
than 1 month to arrive, typically taking several months. In the event
that a subpoena did show up some day (we have never been served with
a valid lawful subpoena) we would be facing the subpoena without any
log files since the one month period would have expired. The response
to the subpoena would be along these lines: Unable to provide
requested information, not in our posession. Without logs we do not
know who the heck went to such and such a site at a certain date and
time ! You could not find bigger privacy advocates than us. We will
protect you to the max and our system is setup to automatically do
so. There are hundreds of good reasons for being anonymous and we
respect them fully.
Criminal Activity - Any user who commits any of the following
criminal actions: credit card fraud, use of stolen credit cards,
bank fraud, PayPal fraud, ebay fraud, e-gold fraud, fraud concerning
any other online payment processor, mail fraud, blackmail,
extortion, kidnapping, murder, rape, sale of stolen goods, sale of
stolen credit cards, operating websites or sending email to conduct
identity theft, phishing, pharming, hacking, spamming of any form
in, on or through our service using any of our resources sacrifices
any and all legal rights to privacy, protection, confidentiality,
reasonable or fair treatment, and anything else as a user of our
service one could normally expect.
This is the whole agreement. From time to time VPNGates.com may post
a new terms of service that will become binding and it is the
responsibility of the users to periodically check for new Terms of
Service.
Privacy Policy
We do not collect or save any log files
on customer usage.
We do not collect or save any personal information.
Our Commitment To Privacy
Your privacy is important to us. To better protect your privacy we
provide this notice explaining our online information practices and
the choices you can make about the way your information is collected
and used. To make this notice easy to find, we make it available on
our homepage and at every point where personally identifiable
information may be requested.
Refund Policy
Our refund policy is simple. If, after diligently working with our support staff, you are unable to get connected within 5 days of signup, we will be glad to offer a refund. We are able to connect 99% of our subscribers, so be sure and check our website and always feel free to contact support@vpngates.com. We do NOT offer refunds for slow server speeds or because your favorite application (p2p or otherwise) is not compatible with our system.
Subscription and Cancellation Policies
By subscribing to the Service you agree to become a subscriber for the period you have selected (such as 1 month, 3 months, 6 months, 1 year, 2 years or 3 years) for the number of licenses you choose.
All plans renew automatically at the completion of the billing term. The renewal term is by default for the same duration as the billing term for the original subscription. The subscription fee will be charged automatically to the payment method you have selected. If you would like to discontinue automatic renewal, you may send us an email to support@vpngates.com indicating your election to do so. By default auto renewal is turned on when you use a payment method that supports auto renewal (such as a credit card or Paypal) and is turned off when you use a payment method that does not support it (such as bitcoin).
You may cancel your account at any time, just send email to support@vpngates.com, we will process it within 48 hours. And if you request to cancel your account within 5 days of the initial purchase, you will get a full refund.
